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What information do I need to give to the Customer Support Team to get an answer ASAP?
I paid for a product but I haven't received it. Why not?
I tried to order your product but I keep getting the error that my order cannot be processed at the moment. Is there another way I can order the product?
I ordered a wrong product. What should I do?
What types of payment are accepted?
What currency can I use to pay for the order?


What information do I need to give to the Customer Support Team to get an answer ASAP?
If you are experiencing difficulties with purchases, discounts or any other sales-related questions, please contact us at zsports@gmail.com and provide the following information: • The Purchase Date • Order number. You can find your order number (reference number) in the confirmation email that was sent to you after you bought the product; • Your location If you are experiencing any kinds of technical difficulties, please follow this link: http://support.zsports.com, which will provide you with information about technical support, or you can submit the request for assistance through this form: http://support.zsports.com/helpdesk and our experts from Technical Support will be happy to help you.

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I paid for a product but I haven't received it. Why not?
Please check that you have received your confirmation email with a download link from Zaidi Sports. If you have not received your confirmation email, please read the following information carefully. There are several reasons why you may not have received your confirmation email from Zaidi Sports: 1. You indicated the wrong email address when ordering the product. You can send a request to http://support.zsports.com to check the email address. Please, supply the correct email address together with your order number (if you have it), your full name and your location. 2. You paid by PayPal. Please bear in mind that it might take a few days for us to receive the payment. If you do not receive an email confirming receipt of payment during this period, please contact us http://support.zsports.com 3. With some anti-spam programs, it is necessary that senders not in the contact list send a confirmation request. This is not possible with Zaidi Sports, since all messages are sent automatically. If you are using such an antispam program, add this email to your contact list: notification-eng@zsports.com After you disable the program, send us a request once again. Please, indicate your Order Number (if you know it), your full name and where are you from.

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I tried to order your product but I keep getting the error that my order cannot be processed at the moment. Is there another way I can order the product?
First, please ensure that your credit card is valid and is not over your credit limit. Sometimes a transaction is rejected because of network traffic and has nothing to do with your card or with you. If you try a second time and that doesn't work, please try to purchase with another credit card. If the system still won't accept your order, there is a possibility that the Zaidi Sports servers are temporarily down. In this case we would advise you to wait for a while and try again later on.

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I ordered a wrong product. What should I do?
Please contact Acronis Customer Service at http://support.zsports.com/helpdesk and describe the situation, including the name of the product you wanted to buy. If the products are equal in price, the required product will be sent to you immediately. If they are not equal, support will inform you on what needs to be done to rectify the situation.

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What types of payment are accepted?
The following payment options are accepted by Zaidi Sports when placing an online order for Acronis software: 1. Money Order 2. Cash on Delievery 3. PayPal

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What currency can I use to pay for the order?
We accept payments in almost every currency. You will be able to choose what currency during the purchase process.

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Last Updated: 22 Jun 2011 20:45:17 PDT home  |  about  |  terms  |  contact
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